bhaji's Privacy Policy

1 What Information Is Collected

We collect the following types of information when you create and manage an account on the bhaji platform:

1.1 Information You Provide Directly

Information you provide yourself when you register or manage your account:

• Full name and date of birth (for age verification — please note that the minimum age to participate on bhaji is 21+)
• Mobile number and email address
• National ID or passport number (for KYC verification)
• bKash, Nagad, or Rocket mobile banking account number (for transactions)
• Account password

1.2 Automatically Collected Information

Information that is automatically recorded when you use the platform:

• IP address and device type
• Browser type and version
• Login time and date
• Session data and cookie information
• Navigation patterns and click data on the site

1.3 Transaction-Related Information

Records of all financial transactions related to deposits, withdrawals, and betting activity are stored. This includes the transaction amount, time, method, and associated reference number.

2 Purpose of Using the Information

Collected information is used for specific and legitimate purposes. The main reasons bhaji uses information are:

2.1 Account Management and Verification

Verifying your identity and ensuring account security is our primary responsibility. This information is used for age verification (confirming 21+), completing the KYC process, and preventing the same person from opening multiple accounts.

2.2 Providing and Improving Services

• Managing your betting and gaming activity
• Processing deposits and withdrawals
• Applying bonuses and promotions correctly
• Analysing usage patterns to improve service quality

2.3 Customer Support

Collected contact information is used to communicate with you, resolve issues, and send necessary notifications. Our 24-hour live chat and email support team provides assistance in both Bengali and English.

2.4 Fraud Prevention and Security

Technical and transaction-related information is analysed to detect suspicious activity, prevent account hacking, and stop financial fraud. As part of our commitment to responsible gaming, this information is also used to identify unusual betting patterns — you can read more about this on our Responsible Gaming page.

3 Data Storage and Security

3.1 Technical Security Measures

The bhaji platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure. Passwords are always stored in hashed form and cannot be viewed by any of our staff.

3.2 Server Security

Our server infrastructure is kept secure through firewalls, intrusion detection systems, and regular security audits. A multi-layered security framework is used to prevent any unauthorised access.

3.3 Data Retention Period

Data is retained for a defined period while the account is active and afterwards to meet applicable legal obligations. Transaction-related information is kept for an extended period, as financial records may be needed for fraud investigation and resolution.

3.4 Third-Party Service Providers

Limited information may be shared with payment processors (bKash, Nagad, Rocket), game providers, and technology partners. This sharing is limited to the minimum information necessary to deliver the service, and third parties are required to comply with a data confidentiality agreement.

4 Sharing Information with Third Parties

bhaji never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• Service Partners: Transaction-related information with mobile banking operators for payment gateway processing.
• Technology Providers: Relevant information with companies that assist in the technical operation of the platform.
• Legal Obligations: Required information may be shared with authorities in response to a valid court order or government directive.
• Fraud Investigations: Assistance to investigating agencies in cases of money laundering or serious fraud.

Outside of the above cases, no information is shared with any other party without your consent.

5 Cookies and Tracking Technologies

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser when you visit a website. bhaji uses the following types of cookies:

• Essential Cookies: Required for maintaining login sessions and security measures.
• Functional Cookies: For remembering your preferences (language, display settings).
• Analytical Cookies: To understand which parts of the site are used most — not personally identifiable.

5.2 Cookie Controls

You have the option to delete or disable cookies from your browser settings. Please note, however, that disabling essential cookies may prevent you from using some features of the platform.

6 User Rights

As a bhaji user, you have the following rights regarding your personal information:

6.1 Right to Access Information

You can find out at any time what information we hold about you. This request can be made through the support team.

6.2 Right to Correct Information

If any of your stored information is incorrect, you can request a correction. Your identity will be verified before any correction is made.

6.3 Right to Delete Information

After closing your account, you can request that unnecessary information be deleted. However, some information may need to be retained for a set period if there are legal obligations or ongoing disputes.

6.4 Right to Account Restriction

You can request a temporary pause or permanent closure of your account at any time. For more details, see our Frequently Asked Questions (FAQ) page.

7 Protection of Minors

The bhaji platform is strictly not for use by anyone under 21 years of age (21+). Age verification is mandatory during the registration process. If it comes to our attention that a minor has created an account, we will immediately close that account and take steps to delete the associated information.

If parents believe their child is using bhaji's services, they are requested to notify our support team immediately.

8 International Transfer of Data

Our servers and technology infrastructure may be located in various geographical locations. As a result, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that the standard of data protection is sufficiently high and consistent with this Policy.

9 Changes to the Policy

This Privacy Policy may be revised from time to time due to service improvements, adoption of new technologies, or legal changes. For significant changes, notice will be sent via your registered contact method. The latest version of the Policy will always be available on this page.

Continued use of the service after an updated Policy takes effect will be taken as your agreement to the new Policy. You can also visit our About Us page to learn about our full terms.

10 Contact Us

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please contact our support team: